Clinical Conflict Management

Overview

Founded in 2005, the Program in Clinical Conflict Management at the University of Pennsylvania is the preeminent leader in conflict resolution training for clinical application. Professionals who complete these programs acquire valuable skills that prepare them to effectively manage conflicts caused by communication breakdowns, cultural differences, and disparate value systems. By encouraging open expression of each individual’s feelings, thoughts, values, and perspectives, conflict management techniques work to promote shared resolutions to the full spectrum of conflicts between and among healthcare providers, patients, and family members. The Program in Clinical Conflict Management has conducted over 25 on-site workshops at Penn, in addition to many others off-site at healthcare centers and universities across the country. 

Offerings

• On-­site mediation intensives: 4-­day, immersion experiences offered throughout the year at the Department of Medical Ethics & Health Policy; Penn course credit given.

• Off-­site conflict management workshops: 1­‐4 day workshops at your location, with the same caliber of training as our on­‐site intensives, but in your setting of choice; especially effective for a clinical team or ethics consult service. Mediation or conflict management training offered.

• Semester-­length course on mediation and negotiation: a full credit, 14‐week seminar given annually at the Department of Medical Ethics & Health Policy with a focus on the history, foundational principles, and practical applications of mediation and negotiation in clinical ethics disputes. A course description and syllabus are available.

• Certificate in Clinical Ethics Mediation: a supplement to Penn’s Master of Bioethics degree; intended for MBE students/alumni who are clinically active or perform clinical ethics consultations. For more information on the certificate, click here.

• Mediation Consultation: staff members of the Program in Clinical Conflict Management are available to mediate clinical ethics disputes on request.

Faculty

Edward J. Bergman, J.D.: Founding Faculty & Principal Mediator, Penn Program in Clinical Conflict Management

Autumn Fiester, Ph.D.: Director, Penn Program in Clinical Conflict Management and Director of Education, Department of Medical Ethics & Health Policy

For more information, contact Dr. Autumn Fiester at fiester@upenn.edu

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