Penn Bioethics Seminar | Ingrid Nembhard, PhD, MS

Bringing the patient voice into health care quality improvement: The patient narrative elicitation project

For decades, health systems have surveyed patients about their healthcare experiences. These surveys are designed to provide a quantifiable metric of performance, not convey details about what went wrong or right in patient care experiences. Members of our team have designed the first, rigorously tested narrative elicitation protocol (NEP) that encourages patients to provide representative accounts of their medical encounters. We propose that such narrative insight can enable innovation and improvement by healthcare providers. In this seminar, the speaker will introduce the NEP, describe an experiment that is the first test of the impact of patient narrative feedback on quality of care, and share preliminary evidence on the value of the NEP and narrative reporting format for health care leaders and staff. This project is advancing the understanding of patients’ narrative feedback as a strategy to enrich healthcare professionals’ learning from patient experiences.

Bio:
https://hcmg.wharton.upenn.edu/profile/ingridn/.